Our Platform Provides
WHITE-LABELLED CUSTOMER ENROLLMENT & ENGAGEMENT
We offer comprehensive, expert, and white-labelled telephone, email, and web-based customer support. Our platform is mobile ready, educational, and engages customers with online chat and email updates. We also take numerous steps to enhance your customers’ experience.
Whether you support third-party asset owners or provide community energy programs yourself, our platform provides the functionality and interfaces to securely enroll, contract, bill, and service your customers. Our platform integrates with internal distribution company billing, metering, and customer information systems while allowing third-party providers in your service territory to interface with your systems and collaboratively service your customers. Our turnkey platform is an integrated customer and asset management platform that provides transparency for customers, asset owners, retail ESCos, and any other entities interconnecting to your network.
We operate our systems based on the specific requirements of public utility commissions, utilities, and associated dockets and tariffs. In addition, we actively participate in program development across the country in support of your initiatives.
REVENUE CYCLE & CONTRACT MANAGEMENT
Our system supports bill-ready or rate-ready consolidated billing, allowing distribution companies to enroll customers and rely on our contracts, tariffs, metering, and other data sources to accurately calculate charges for inclusion on utility invoices. All this data can be presented to your customers through white-labelled and user-friendly online customer care portals in a format they can understand.
INTEGRATION WITH LEGACY SYSTEMS
Our systems support integration with your existing billing, CIS, and other systems via secure and industry standard REST APIs. In addition, we support a wide range of customer engagement, revenue cycle, and asset management functionality to meet the varying needs of IOUs and municipal and cooperative utilities.
EXPERT AND EXPERIENCED STAFF PREPARED TO ADMINISTER YOUR PROGRAM NOW
There is no substitute for experience in this industry. We have been operating in retail, wholesale, and renewable energy markets since the beginning and have contributed to all state markets where community renewable programs exist. We understand the details of community energy and have spent the time and energy inventing the right solutions.