Customer Service

At the end of the day, distributed generation is a customer-facing business

Keeping your customers satisfied is critical to the long-term health of your business. Portfolios need a synchronized and smooth management solution to keep subscribers engaged and satisfied. We deliver that solution while you make the most of your program’s potential.

Our Platform Provides:

A Cloud-Based & White-Labelled Customer Portal

Ampion provides a white-labelled interface just for your subscribers. In addition to their billing history and contract terms, your customers can see the financial and environmental benefits of their participation, keeping satisfaction at its highest

Customer Service

Ampion serves as your voice to the customer, addressing questions and concerns in a timely and effective manner. Through our call center and email service, we ensure that every customer issue is resolved

Online Information Support

Ampion is a veteran in the business. We anticipate customer concerns before they even have them, and our online FAQs and infographics explain the dynamics of your business from a perspective they can understand

Query Tracking & Analytics

We keep records of every customer contact, logging concerns and tracking the time it takes to address them. As we continue to serve your clientele, we’ll analyze this data and modify our strategy to keep these queries to a minimum